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Your Privacy at h5.uang

We handle your account information, payment details and personal data with strict controls.

Account data encryptedPayment info securedYour rights explained

Information We Collect and How We Use It

h5.uang Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you join h5.uang, we collect your name, email, phone number, and identity verification details to create and secure your account. Payment information—whether you use DANA, OVO, GoPay or QRIS—is processed through encrypted channels and never stored in plain text on our servers. We gather gameplay

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data to personalise your lobby, detect fraud and meet legal requirements. Your IP address, device type and browser details help us maintain service stability across Indonesia and prevent unauthorised access. We do not sell your data to third parties. Where local law permits, we may share
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aggregated, anonymised information with game studios and payment partners to improve service delivery.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

How to Contact Us About Your Privacy

Our support team manages privacy requests and account access inquiries. You can reach us through multiple channels—chat, email or phone—during our operating hours. We respond to data requests within the timeframe required by local law.

Team online

Live Chat

Open chat in your account dashboard anytime. Our support staff answer privacy questions and help you manage your data preferences within minutes.

Email Support

Send privacy requests to our data protection email. We confirm receipt and provide a detailed response within five business days.

Account Settings

Update your contact information, view your data history and manage communication preferences directly from your h5.uang account.

SECURITY FIRST

How We Protect Your Information

Data security is built into every part of h5.uang. Deposits via DANA, OVO, GoPay and QRIS pass through SSL encryption before reaching our payment processor.

Encryption Standard

All payment and account data travels through SSL-encrypted channels. DANA, OVO, GoPay and QRIS transactions are tokenised and never exposed to our systems in raw form.

Password Security

Your login credentials are hashed using industry-standard algorithms. We do not store passwords in plain text and cannot view them even internally.

Fraud Detection

We monitor account activity for unusual patterns. Withdrawal requests trigger identity verification to confirm authorisation before funds leave our platform.

Cookie Management

Cookies store your session token, game preferences and language settings. You can disable non-essential cookies in your browser settings without losing account access.

Data Retention

We keep account records for the duration of your membership plus any retention period required by local law. Closed accounts are archived securely for audit purposes.

Your Data Rights

Contact us to request a copy of your personal data, correct inaccuracies, or ask us to delete information. Where local law permits, we honour these requests within the legal timeframe.

Privacy Policy Frequently Asked

We store your name, email, phone number, date of birth, identity document details and payment information linked to DANA, OVO, GoPay or QRIS accounts. We also keep records of your deposits, withdrawals, gameplay history and account activity for security and compliance.

Personal data is retained for 30 days after closure unless local law requires longer storage. We keep transaction records and account history for compliance and fraud prevention for up to seven years where required by regulation.

Yes. Contact our support team via chat or email and request a data export. We compile your information and provide it in a readable format within five business days, depending on local law requirements.

We share payment data with DANA, OVO, GoPay and QRIS processors to process your transactions. Game studios may receive anonymised gameplay metrics. We never sell identifiable personal data and do not share your contact details for marketing without consent.

Payments are encrypted during transmission and tokenised by our payment partner. Your actual account numbers are not stored on our servers. Each transaction is verified for fraud before settlement.

Change your password immediately from your account settings. Contact our support team right away via live chat or email. We will review your activity, lock the account if needed and help you recover access securely.

Where local law permits, you can request data deletion. Some information must be retained for compliance, fraud prevention and transaction records. We will delete non-essential data within 30 days of your request.

Your Privacy at h5.uang

How to Contact Us About Your Privacy

Live Chat

Email Support

Account Settings

How We Protect Your Information

Encryption Standard

Password Security

Fraud Detection

Cookie Management

Data Retention

Your Data Rights

Privacy Policy Frequently Asked

01 What personal data does h5.uang store about me?

02 How long does h5.uang keep my data after I close my account?

03 Can I request a copy of the data you hold about me?

04 Does h5.uang share my information with third parties?

05 How do you protect my DANA, OVO, GoPay and QRIS payment details?

06 What happens if I suspect my account has been compromised?

07 Can I delete my personal data from h5.uang?

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