Reference

How h5.uang protects your account and data

Your account at h5.uang operates under clear terms that spell out how we handle your deposits, withdrawals, personal information and gameplay records.

Account terms on fileIndonesia payment railsData security detailed
Explore the Lobby Read FAQ
h5.uang How h5.uang protects your account and data
REACH OUR TEAM

Legal inquiry and account support channels

Your account and legal questions are handled by our support team across multiple channels. We staff live chat during your active hours (9 AM to 11 PM Indonesia time, seven days a week), so you can ask about terms, withdrawals, account restrictions or policy changes in real time. Email support is available around the clock for formal requests, including data subject access requests or account closure notices. Phone support for urgent account holds or identity verification is available during business hours Monday to Friday.

Team online

Live Chat

Ask about account terms, legal restrictions or payment disputes. Available 9 AM to 11 PM Indonesia time, seven days a week. Response time typically under five minutes during peak hours.

Email

Submit formal legal requests, data access forms or account closure notices to [email protected]. We respond within 48 hours. Use this channel for records you need in writing.

Account Settings

Review your current terms, payment method settings and data retention policy inside your account dashboard. Navigate to Settings > Legal & Privacy to see your active agreements and contact preferences.

DATA & ACCOUNT HANDLING

How we manage your information and gameplay record

h5.uang handles your personal data, payment history and gameplay records according to a transparent retention schedule.

Data Encryption

Your name, identity and email are encrypted using TLS 1.3 protocols. Payment details are tokenised—we never store your full DANA, OVO, GoPay or QRIS credentials on our servers.

Retention Timeline

Account data is kept for the lifetime of your active account plus 24 months after closure for regulatory compliance. Gameplay records are anonymised after that period unless you request deletion earlier.

Cookie Policy

Session cookies track your login and gameplay activity to prevent fraud and improve performance. You can disable non-essential cookies in your privacy settings; core security cookies cannot be switched off.

Account Security

Your password is hashed using bcrypt with a 12-round salt. Two-factor authentication via SMS or email is available in your Account Settings under Security. Enable it to prevent unauthorised access.

Data Access & Deletion

Request a copy of your personal data, correct outdated information or request deletion by emailing [email protected]. We respond within 30 days. Gameplay records required for audit may not be deleted but can be anonymised.

Third-Party Disclosure

We do not sell or rent your personal data. We share account information only with payment partners (for settlement) and regulatory authorities (where local law requires). You can see all third parties in our full privacy policy.

Legal and account questions from our players

We collect your full name, date of birth, email address, phone number and a copy of your identity document (such as KTP for Indonesia residents). This information is used to verify your identity, comply with anti-money-laundering rules and set up your deposit and withdrawal channels. You can review what we have on file in your account Settings > Personal Information at any time.

Every deposit via DANA, OVO, GoPay or QRIS is logged with the timestamp, amount and payment reference. Withdrawals are verified against your account identity and the original deposit method before settlement. We keep these records for 24 months after account closure for regulatory compliance and to help resolve any disputes with you or your payment partner.

Yes. Email [email protected] with the subject line 'Data Subject Access Request' and we will compile all your personal data, payment history and gameplay records within 30 days. We'll send it to your registered email address in a machine-readable format. Some records (such as fraud-investigation logs) may be withheld if they could compromise security.

If you close your account, we keep your encrypted personal data and payment history for 24 months for regulatory compliance. If you don't log in for 12 consecutive months, we may mark your account as dormant—it will not be deleted, but you may need to re-verify your identity to reactivate it. Email [email protected] to request early account closure or data deletion.

No. Your payment method details are tokenised—we store only a secure reference number, not your full account credentials. The actual payment data is held by our partners (DANA, OVO, GoPay and QRIS) or their acquiring banks. This prevents our platform from ever handling or storing your payment credentials directly.

Contact our support team via live chat (9 AM to 11 PM Indonesia time) or email [email protected] with your transaction reference, date and amount. We will investigate the transaction against your account logs within three business days. If the charge is fraudulent, we'll coordinate with your payment partner to reverse it and secure your account.

We do not sell your data. We share your information only with payment partners (to process deposits and withdrawals) and regulatory authorities where local law requires. You can request a full list of third parties we share data with by emailing [email protected]. This list is updated annually and included in your privacy policy.

Related Pages

h5.uang Indonesia About Us FAQ h5.uang Casino Register